Terms & Conditions

Introduction

Welcome to Meritric. This website is owned and operated by Merit Regulated Immigration Consultants. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as User Agreement). This agreement is in effect as of May 21, 2018. We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms.

Breakdown of Our Main Services

1. Assessment — a report by a Merit Regulated Immigration Consultants agent. The assessment report provides all the information about government and provincial immigration programs the client qualifies for. The price for the assessment is $279 USD.
2. Full Legal Immigration Procedure — Where a client is represented before the Canadian authorities, representation is provided by an individually licensed RCIC (Shuo (Harry) Wang, R514372), not by the company. Our team supports the file. In this stage, we collect relevant documents, prepare the clients for the language exams (IELTS, TEF), ECA (educational credential assessment), we also help with job search, housing, for international students we provide a list of universities and colleges that suited to their credentials. The whole immigration procedure per individual could cost between $2,500 – $8,000 USD.

No Guarantee of Visa Approval

All decisions on visas, permits, permanent residence and citizenship are made solely by the Government of Canada (IRCC) and other government authorities. We do not control these decisions and we do not guarantee that any application will be approved, or the time it will take to be processed. Refusal of an application by the authorities does not entitle the client to a refund of fees paid for services that were already provided.

Government and Third-Party Fees

Government fees (such as IRCC application, processing and biometrics fees) and third-party fees (such as language tests, educational credential assessments, translations and medical exams) are not part of our service fee. Once paid, these fees are not refundable by us under any circumstances, whether paid by the client directly or through us on the client's behalf.

Cancellation & Refund Policy

1. Assessment Service

The assessment is a professional service performed by an immigration consultant for the fee paid by the client. Once the assessment service has been performed and delivered by the consultant, the client is not entitled to a refund for the service that was provided. If a cancellation is requested before the assessment service has been performed, the request will be reviewed by Merit Regulated Immigration Consultants.

2. Immigration Process Service

Most of the immigration process service consists of guidance on the required documents and the provision of valuable professional knowledge and the time of our expert consultants. These are delivered from the start of the service. Therefore:

• 70% of the service fee is non-refundable under any circumstances once the service has started.
• The remaining 30% of the service fee may be refunded depending on the status of the file and the services provided up to the date of the cancellation request, as follows:
  • 10% for professional CV and cover letter writing services, prepared by a professional consultant.
  • 10% for professional eBooks and guidance materials provided to the client.
  • 10% for submission of the application file, depending on whether the submission has been completed.

Any part of the above that has already been provided to the client at the time of the cancellation request is not refundable. Only the parts that have not yet been provided will be refunded.

3. How to Request a Cancellation

Cancellation and refund requests must be sent in writing to support@meritric.ca. The request is reviewed according to the status of the file on the date it is received, and approved refunds are returned to the original payment method.

Responsible Use and Conduct

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as Resources), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that:

1. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
2. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account.
3. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
4. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
5. You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
6. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share or otherwise distribute any content that:
   • Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
   • Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
   • Contains any type of unauthorized or unsolicited advertising;
   • Impersonates any person or entity, including any Meritric employees or representatives.
7. We have the right at our sole discretion to remove any content that, we feel in our judgment, does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
8. You agree to indemnify and hold harmless Merit Regulated Immigration Consultants and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

Limitation of Warranties

By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:

1. the use of our Resources will meet your needs or requirements;
2. the use of our Resources will be uninterrupted, timely, secure or free from errors;
3. the information obtained by using our Resources will be accurate or reliable; and
4. any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

Furthermore, you understand and agree that:

1. any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content;
2. no information or advice, whether expressed, implied, oral or written, obtained by you from Merit Regulated Immigration Consultants or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.

Limitation of Liability

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Merit Regulated Immigration Consultants will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

SMS / Text Message Communications

By providing your phone number to Meritric — whether during registration, form submission, quiz completion, or the purchase of any of our services — you expressly agree to receive text messages (SMS) from us and our authorized agents in connection with your immigration file. These messages may include:

1. Status updates and progress notifications regarding your immigration case at each stage of the process.
2. Reminders, confirmations, and rescheduling notices for scheduled calls or meetings with our immigration consultants, RCICs, and support agents.
3. Requests for missing documents, signatures, or information required to advance your file.
4. Service announcements, appointment follow-ups, and other case-related administrative messages.

Message and data rates may apply depending on your mobile carrier, and message frequency will vary based on the activity in your immigration file. You may opt out of SMS communications at any time by replying STOP to any message you receive from us, or by contacting us at support@meritric.ca. Opting out of SMS will not affect our ability to contact you by email or phone regarding your file. We do not sell, rent, or share your phone number or SMS consent data with third parties for marketing purposes.

Copyrights / Trademarks

All content and materials available on Meritric, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Merit Regulated Immigration Consultants, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Merit Regulated Immigration Consultants.

Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

Governing Law

This website is controlled by Merit Regulated Immigration Consultants. It can be accessed by most countries around the world. By accessing our website, you agree that the statutes and laws of Canada, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Guarantee

UNLESS OTHERWISE EXPRESSED, MERIT REGULATED IMMIGRATION CONSULTANTS EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Contact Information

If you have any questions or comments about these Terms & Conditions as outlined above, you can contact us at support@meritric.ca.